Privacy Policy


Who is responsible for managing the data Nutri-West UK holds?

For the purpose of the new General Data Protection Regulations 2018 (GDPR), the data controller is Professional Nutrition Supplies Limited (registered company number in England 527464, trading as Nutri-West UK –“We”) of Unit 64 Gosport Business Centre, Gosport, PO13 0FQ.

We will keep your personal details secure and use the information you provide consistently with applicable privacy and data protection laws and the terms of this Privacy Policy.

What data do we hold & where does it come from?

You are free to browse our website ( without disclosing any personal information to us.

When you access our website, or contact us, or when you register with us or purchase products from us, we may collect and process the following information:

  1. a)   Personal information about you that you provide when you contact us or register and shop with us. This includes your first and last name and title, your billing address, delivery address, your company details (if any) and contact information such as your telephone number and email address.
  2. b)   If you are a Health Professional or other form of health advisor, your professional associations, practitioner certificate/qualifications and specific areas of interest and where you studied.
  3. c)   Information we may collect about your visits to our website and any emails or calls you make to us. We may monitor these for the purposes of quality control and to improve the service we offer. The technical data we collect includes the internet protocol (IP) address used to connect your computer to the internet, your login information to our site, browser and operating system details, the Uniform Resource Locator (URL) details, events and products you viewed or searched for, webpage interaction information, browsing methods and any phone number or email address you use to contact us.
  4. d)    Information about you that we may receive from other sources. We work closely with business partners (including, for example, those providing technical, payment and delivery services, analytics providers, search information providers and credit reference agencies) and we may receive information about you from them.
  5. e)   We may collect information about your computer, including where available your IP address, operating system and browser type for system administration.

How do we use your information?

We understand that security is an important concern for you when purchasing on-line. Information you give us will be stored securely on our systems and we use sophisticated technology to ensure that all your personal and payment details remain confidential.

We will only store payment card details if specifically requested by you and we use Sage Pay & PayPal to handle payment transactions via secure payment pages. Sage Pay and PayPal receives information about you from us needed to verify and authorise your payment, and is obliged to comply with the Payment Card Industry Data Security Standard (PCI DSS) and to keep all of your personal information private.

Nutri-West UK complies with all applicable Data Protection and consumer legislation. Our security technologies and procedures are regularly reviewed to ensure that they are up to date and effective. For further verification, look for the padlock symbol in your browser window as you proceed through the order and payment process.

Your personal data and payment card details will only be used by us for the purposes of operating our business. They will not be disclosed to or shared with any third parties except our business partners that assist us in providing our products and services to you, or as required by law.  We and our business partners may transfer, store and process your details and we will do all that we reasonably can to ensure that your personal data is treated securely and in accordance with this privacy policy.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password and any personal security codes confidential. We ask you not to share a password with anyone.

Cookies – Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Who do we share your data with?

We do not share any of your data with third parties other than those necessary to process orders.

However, we may disclose your personal information to third parties under the following circumstances:

  1. a)   If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of Nutri-West UK, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
  2. b)   In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

How can you access and update your information?

Under the new GDPR you need to opt in to receive technical and marketing information from us. You may change this and your contact preferences with us or your personal information at any time. To do this visit our web site send us an email at or telephone us on 01329 820100.

How do we update this Privacy Policy?

We keep our Privacy Policy under regular review and any updates will be posted on website and, where appropriate, notified to you by e-mail.

Who can you contact if you have any queries about this Privacy Policy?

Questions, comments and requests regarding this privacy policy are welcomed. Please contact us via our website or addressed to Unit 64 Gosport Business Centre, Gosport, PO13 0FQ.